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Can sellers offer paid support or paid updates?
Yes. You can include updates or support with the product, leave them out, or offer them as paid options. You can also offer extended yearly support when applicable.Describe…
Support articles
Browse practical answers for buying, selling, accounts, files, and marketplace requirements.
How does support information work?
You can explain what your support covers and give customers the contact options you offer, such as email, a support page, phone, WhatsApp, or SMS.Only the contact methods…
What file types are allowed?
You can upload ZIP packages along with PDF, TXT, or MD documentation. Each listing can include up to 10 product files, with a maximum size of 256 MB…
What images are required for a product?
The upload form separates product imagery by use case:A required light-mode square product card image. The guidance targets a 1024 x 1024 export.An optional dark-mode square product image,…
What product information is required?
You will need a clear product description, feature details, a price, and the product files. You can also add product images, a banner, screenshots, description images, a live…
Can I upload a product from mobile?
No. The product-upload page is intentionally blocked on mobile and tablet devices. Sellers should use a desktop or laptop so they can complete the full form, upload images…
Does expedited review guarantee approval?
No. Expedited Review is a priority review add-on, not an approval guarantee. A product can still be delayed, returned for changes, or rejected if the listing is incomplete,…
What paid submission add-ons are available?
You can choose Featured Promotion or Expedited Review during submission. The current price for each option is $50 and is shown before checkout.Featured Promotion gives an approved listing…
How does product review work?
After you submit a product, our team checks the listing, files, images, category, pricing, and support information. We may approve it, ask for changes, or decline it if…
Are license keys included with every product?
No. Each seller decides whether a product requires a license key. When licensing is included, your key appears with the purchase details after checkout and can be used…
What should I check before buying?
Review the product listing before checkout. Check the description, price, included files, screenshots, feature list, platform or version requirements, support policy, future update terms, live preview link if…
Where do downloads show up after purchase?
Purchased products with downloadable files appear in the buyer dashboard after checkout. The Downloads view shows product files, file names, file type and size when available, invoice links,…