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FAQ: Files, Images, and Support
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What should I avoid uploading or including?
Do not upload or publish passwords, API keys, private tokens, internal credentials, customer data, unrelated files, suspicious code, misleading screenshots, unfinished drafts, unsupported file types, or files that…
Can sellers include demos or external support links?
Yes, when relevant. Sellers can add an optional Demo / Live Preview URL. If provided, the product page can show a Live Preview button that opens the demo…
Can sellers offer paid support or paid updates?
Yes. You can include updates or support with the product, leave them out, or offer them as paid options. You can also offer extended yearly support when applicable.Describe…
How does support information work?
You can explain what your support covers and give customers the contact options you offer, such as email, a support page, phone, WhatsApp, or SMS.Only the contact methods…
What file types are allowed?
You can upload ZIP packages along with PDF, TXT, or MD documentation. Each listing can include up to 10 product files, with a maximum size of 256 MB…
What images are required for a product?
The upload form separates product imagery by use case:A required light-mode square product card image. The guidance targets a 1024 x 1024 export.An optional dark-mode square product image,…
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